Privacy policy
Last Updated: November 2, 2026
Introduction
This Privacy Policy explains how Yivessa collects, uses, stores, and discloses personal information when you visit https://www.yivessa.com/, browse our products, create an account, place an order, subscribe to our newsletter, or contact our customer support team.
We respect your privacy and are committed to handling personal information responsibly and transparently. This policy describes our general privacy practices and the choices available to you, subject to applicable privacy laws.
1. Store Information and Contact Details
Store Name
Yivessa
Website
https://www.yivessa.com/
Email
hello@yivessa.com
Phone
+1 325-334-2531
Business Address
321 Reed Ave, Oviedo, FL 32765, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
2. Personal Information We Collect
The personal information we collect depends on how you interact with our website, the services you use, and the information you choose to provide.
Contact and Order Information
When you place an order, create an account, or contact us, we may collect information such as:
- Your name.
- Email address.
- Phone number.
- Billing address.
- Shipping address.
- Order details and purchase history.
- Products purchased and transaction information.
- Communications with our customer support team.
Account Information
If you create an account on our website, we may collect information associated with your account, such as your email address, account credentials, saved delivery addresses, and order history.
Payment Information
When you make a purchase, payment-related information is processed through Shopify's checkout infrastructure and the applicable payment service providers.
Depending on the payment method used, these providers may process payment credentials, billing information, transaction details, and other information necessary to authorize and complete a payment.
Full payment card details are generally handled by the applicable payment service providers rather than being requested through our customer support communications. The specific payment information processed depends on the payment method and provider used.
Device and Usage Information
When you visit our website, certain technical information may be collected automatically by our hosting platform and active website technologies, depending on the services and settings in use. This information may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type and operating system.
- General location information derived from technical data.
- Referring website or traffic source.
- Pages visited and website interaction information.
Newsletter and Marketing Information
If you subscribe to our newsletter or promotional communications, we may collect your email address, subscription preferences, and marketing communication preferences.
We may also maintain records of your subscription and any subsequent unsubscribe requests.
Customer Support Information
If you contact us by email or phone, we may collect the information you provide, including your name, contact details, order number, questions, and other information needed to respond to your request.
3. How We Use Personal Information
We may use personal information for legitimate business purposes, including:
- Processing, confirming, fulfilling, and managing customer orders.
- Arranging shipping and providing delivery or tracking updates.
- Processing authorized payments, refunds, and payment-related inquiries.
- Handling billing disputes and chargeback-related inquiries.
- Creating and maintaining customer accounts.
- Responding to customer service requests and providing assistance.
- Sending order confirmations and important purchase-related communications.
- Sending promotional emails where permitted by applicable law and subject to required consent.
- Operating, maintaining, and improving our website and shopping experience.
- Evaluating website performance where applicable analytics services are enabled.
- Measuring marketing and advertising effectiveness where applicable services are configured and permitted.
- Detecting, investigating, and preventing fraud, unauthorized transactions, and security incidents.
- Maintaining business records and complying with applicable tax, accounting, legal, and regulatory obligations.
We use personal information for purposes reasonably related to our business operations and in accordance with applicable privacy requirements.
4. How We Share Personal Information
We may share personal information with service providers and other recipients when reasonably necessary to operate our website, process transactions, fulfill orders, provide services, or meet legal obligations.
Shopify and E-Commerce Services
Our online store is powered by Shopify. Shopify and its supporting services may process personal information to provide website hosting, checkout, order management, customer accounts, security, and related e-commerce functions.
Payment Service Providers
Payment service providers may process information required to authorize payments, complete transactions, manage refunds, prevent fraud, and comply with applicable financial and legal requirements.
Shipping and Fulfillment Providers
When necessary to fulfill an order, we may share relevant customer and order information, including delivery names, addresses, contact details, and shipment information, with shipping carriers, delivery services, tracking services, and fulfillment providers.
Analytics and Advertising Services
If analytics, advertising, or marketing measurement services are enabled on our website, certain information about website visits, interactions, or purchases may be processed or shared with the providers of those services.
The specific information shared depends on the services configured on our website, applicable privacy settings, consent requirements, and relevant privacy laws.
Legal and Security Requirements
We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful government requests, or to protect our rights, property, security, and the safety of our customers or others.
Business Transfers
If our business or some of its assets are involved in a merger, acquisition, sale, restructuring, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
5. Cookies and Similar Technologies
Our website and the services supporting it may use cookies, pixels, and similar technologies to support website functionality and improve the shopping experience.
These technologies may be used for purposes such as:
- Remembering website preferences and shopping cart information.
- Supporting customer account and checkout functions.
- Maintaining website security and helping prevent fraudulent activity.
- Understanding website traffic and visitor interactions.
- Measuring advertising and marketing performance where applicable tools are enabled.
The specific cookies and similar technologies used depend on our Shopify settings, website configuration, and third-party services integrated with our store.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
You may manage available cookie preferences through privacy controls presented on our website, where available, or through your browser settings.
Disabling certain cookies may affect some website functions, including shopping cart and checkout features.
6. Newsletter and Marketing Communications
If you subscribe to our newsletter, we may use your email address to send information about new products, store updates, promotions, and other marketing communications.
Where required by applicable law, we will obtain your consent before sending promotional communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe instructions included in the email.
Unsubscribing from promotional communications does not prevent us from sending necessary non-promotional messages relating to your orders, payments, deliveries, returns, security matters, or customer service requests.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
This may include retaining information to:
- Process and manage customer orders.
- Provide customer support and after-sales services.
- Maintain business and transaction records.
- Resolve disputes and address customer complaints.
- Prevent fraud and protect website security.
- Meet applicable tax, accounting, legal, and regulatory obligations.
Retention periods may vary depending on the type of information, the reason it was collected, applicable legal requirements, and legitimate business needs.
When personal information is no longer required for a legitimate business or legal purpose, we will take reasonable steps to delete it, securely dispose of it, or de-identify it where appropriate and technically feasible.
8. Data Security
We rely on appropriate technical, administrative, and organizational safeguards, including security measures provided by Shopify and the services supporting our online store, to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Customers should use secure devices, protect their account credentials, and avoid sending sensitive payment information through unsecured communications.
9. International Data Processing
Although Yivessa operates from the United States, our website may be accessed by customers in other countries.
Shopify and other service providers supporting our store may process or store personal information in countries other than the country where you reside.
Where personal information is transferred across borders, the transfer and subsequent processing will be subject to applicable legal requirements and relevant safeguards used by the responsible service providers.
10. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
- The right to request access to personal information we maintain about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion of personal information, subject to applicable legal exceptions.
- The right to obtain information about certain collection, use, and disclosure practices.
- The right to receive a copy of certain personal information in a portable format, where applicable.
- The right to opt out of certain targeted advertising activities or personal information disclosures where provided by applicable law.
- The right to withdraw consent where processing is based on consent.
Submitting a Privacy Request
To submit a privacy request, please contact us at hello@yivessa.com. Please describe your request and provide sufficient information for us to locate the relevant records.
Identity Verification
To protect personal information, we may take reasonable steps to verify your identity before fulfilling a privacy request. Depending on the nature of the request, we may ask you to confirm information associated with your order or account.
Response Timelines
We will review and respond to privacy requests within the timeframes required by applicable law. Where applicable law permits an extension, we may extend the response period as allowed by that law.
If we cannot fulfill a request, we will explain the applicable legal or other permitted basis for our decision where required.
Appeals
If applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal by emailing hello@yivessa.com with the subject line "Privacy Request Appeal". We will review and respond to the appeal in accordance with applicable legal requirements.
We will not unlawfully discriminate against customers for exercising their applicable privacy rights.
11. Sale, Sharing, and Targeted Advertising Choices
Certain U.S. state privacy laws provide individuals with the right to opt out of specific uses or disclosures of personal information, including certain activities legally defined as the sale or sharing of personal information or targeted advertising.
Whether these activities apply to Yivessa depends on the technologies, services, and data-sharing settings used by our store and the requirements of applicable law.
Where applicable law requires an opt-out mechanism, we will provide or configure the appropriate method for submitting and honoring such requests.
Where supported by our store's customer privacy configuration and applicable law, we will process recognized universal opt-out preference signals, such as Global Privacy Control (GPC), as required.
You may also submit a privacy request by contacting us at hello@yivessa.com. Contacting us by email does not replace any separate opt-out control that applicable law requires us to provide.
12. Children's Privacy
Our website is intended for a general shopping audience and is not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 in a manner that violates applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us at hello@yivessa.com so that we can review the matter and take appropriate action as required by law.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including payment services, shipping tracking services, and other external platforms.
When you access these third-party websites or services, their own privacy policies and terms may apply.
We do not control the privacy practices of independent third-party websites or services. We encourage customers to review the applicable privacy notices before providing personal information directly to those third parties.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.
When changes are made, we will update the Last Updated date at the top of this page.
Any updated policy will apply from the date it is published, subject to applicable law.
15. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us using the information below.
Store Name
Yivessa
Website
https://www.yivessa.com/
Email
hello@yivessa.com
Phone
+1 325-334-2531
Business Address
321 Reed Ave, Oviedo, FL 32765, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
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