Refund policy
Last Updated: November 2, 2026
Return Policy Overview
At Yivessa, we want our customers to have a clear and straightforward shopping experience. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy and applicable consumer protection laws.
Please contact us before sending any merchandise back. Our support team will review your request and provide the applicable return instructions.
Return Eligibility
To be eligible for a standard return, items should meet the following conditions:
- Items must be unused, unworn, and unwashed.
- Items must remain in their original condition, without damage caused by use beyond what is reasonably necessary for inspection.
- Original tags and packaging should be included where reasonably possible and applicable.
- Proof of purchase or a valid order number must be provided.
Return Period
Customers may request a return within 30 days from the date the order is delivered.
We recommend contacting us as soon as possible if you wish to return an item.
How to Request a Return
To request a return, please follow these steps:
- Contact us at hello@yivessa.com with your order number.
- Explain the reason for your return request.
- For damaged, defective, or incorrect items, include clear photographs where applicable.
- Wait for our support team to review your request and provide the applicable return authorization and instructions.
- After receiving the return instructions, send the approved merchandise using the specified return arrangements.
Please do not send merchandise back before receiving return instructions from our support team. Unauthorized returns may be difficult to identify or process.
Return Shipping Costs
If an item arrives damaged, defective, or incorrect, or the return is otherwise due to an error on our part, Yivessa will arrange the appropriate return shipping solution and cover applicable return shipping costs for the confirmed issue.
Please contact us before arranging return shipping for damaged, defective, or incorrect items so that we can provide the appropriate instructions.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
- Your order number.
- A description of the problem.
- Clear photographs showing the damaged, defective, or incorrect item, where applicable.
Our support team will review the information and provide appropriate instructions for resolving the issue.
Eligible issues will be handled in accordance with this policy and applicable consumer protection requirements.
Refund Processing
Once an approved returned item has been received and inspected, we will process the applicable refund within 1–3 days.
Once a refund has been issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Refunds will generally be issued to the original payment method used for the purchase, subject to the applicable payment provider's procedures.
No Restocking Fees
Yivessa does not charge restocking fees for accepted returns.
Return Address and Authorization
All returns must be arranged through our customer support team before merchandise is sent back.
Our business address should not be used as a return shipping destination without prior authorization and applicable return instructions.
Contact Us
If you have questions about returns, refunds, or an existing order, please contact us using the information below.
Store Name
Yivessa
Website
https://www.yivessa.com/
Email
hello@yivessa.com
Phone
+1 325-334-2531
Business Address
321 Reed Ave, Oviedo, FL 32765, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
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